Refund and Returns Policy

14-Day Money Back Guarantee

Thank you for considering our excellent online dog training courses. At Penn’s Canine Training LLC (“Penn’s”), it is our goal to exceed our customer’s expectations in all things dog training. If for any reason you are not completely satisfied with any of our products or online training courses, please inform us immediately by contacting us at
michael@pennscaninetraining.com.

Embrace the transformative power of Penn’s training with our bold 14-Day Money Back Guarantee. Our industry-leading guarantee reflects our unwavering confidence in our training methods.

If you don’t experience a significant improvement in your dog’s behavior within 14 days, we’ll refund your investment in full, no questions asked. You have nothing to lose. Try us and see the results for yourself. If you’re not 100% satisfied with our training, simply request a refund. We are committed to helping you train your dog to be the best it can be. If we can’t help you achieve that, then we don’t deserve your money.

Join us and experience the mastery of dog training that exceeds expectations, where the risk is ours, but the rewards are entirely yours. 14-Day money back guarantee applies to all courses.

To request a refund, please email michael@pennscaninetraining.com from the email address used to purchase the course. Please include the following information in your email:

  • The email used to purchase the product
  • Your full name (first name and last name)
  • The item or course you are requesting a refund for
  • Please share the reason for the refund so we can continue to improve our product offerings

If you purchased the wrong course or would like to exchange one course for another, please email our team at michael@pennscaninetraining.com with the same information, and we will be happy to offer you an exchange.

Please read important details on the terms of our refund policy and conditions below

Any and all digital products purchased from Penn’s—including video(s), course(s), and course bundle(s)—are eligible for a full refund if a request for a refund is made within 14 days of purchase.

Shipping & Delivery Terms and Conditions

We currently do not offer any item(s) that require physical shipping. All digital products will become immediately available to the customer after purchase and by logging into the course and selecting their individual library to access the course(s) they have purchased.